Monica Mobile Spa T&Cs
We prioritize exceptional service, client satisfaction, and a relaxing environment. Below are our Terms to ensure a seamless experience for every visit. These guidelines help us maintain high standards while respecting your time and preferences.
- Appointment and Booking Policies
Appointments can be booked online, via phone, or in person. We recommend scheduling at least 24 hours in advance for peak times.
Walk-ins are welcome based on availability, but priority is given to pre-booked clients.
For group bookings (3+ people), a non-refundable deposit of 20% total cost of the service booked is required at the time of reservation.
- Cancellation and No-Show Policies
Cancellations must be made at least 24 hours before your appointment to avoid a 50% service fee.
No-shows will be charged the full service amount; repeated no-shows may result in future booking restrictions.
- Service Repair Policy
We stand by our work: If you experience any issues with your nail service (e.g., chipping or lifting) within 7 days, contact us for a complimentary repair—please provide 24 hours’ notice to schedule your fix and ensure technician availability.
Repairs are limited to the original service performed; major changes or redesigns will incur additional fees.
This policy applies only to services done at our spa and does not cover damage from misuse or external factors.
- Loyalty Card Program
Get one in your first visit.
- Feedback and Improvement Policies
We encourage feedback through online surveys (sent post-visit 7 days after), or direct emails to monicamobilespa@gmail.com.
All feedback is reviewed by management to enhance our offerings; positive reviews may be featured (with permission) on our website or social media.
We commit to responding to any concerns within 48 hours to resolve issues promptly.
- Payment and Pricing Policies
We accept cash (KSH, USD, EURO), and digital wallets (M-pesa pay bill ); prices are subject to change but will be confirmed at booking.
Gratuities are appreciated but not included in service fees please tip your technician directly. - Hygiene, Safety, and Etiquette Policies
All tools are sterilized using disinfectants and high temperatures; single-use items are discarded after each service.
Clients with open wounds, infections, or allergies must inform us in advance for safety adjustments.
Please arrive on time and avoid interruptions during treatments to maintain a peaceful atmosphere for all.
Unless otherwise specified, our services take between 45 and 60 minutes, except when multiple services are provided to one client.